FAQ

Frequently asked questions

ARE ALL PRO-TECH EMS/TENS DEVICES FDA CLEARED?


Yes. All of our EMS/TENS devices have been FDA Cleared (501k).




HOW LONG IS THE PRO-TECH WARRANTY?


Life time full coverage Warranty on all of our TENS/EMS products (Register Device to apply), Electrode pads and other accessories have limited manufacturer warranty for 60 days, and are not covered in the Full Warrenty.




HOW LONG DO THE BATTERIES REMAIN CHARGED?


Battery life varies depending on the programs used and the intensities selected. The average battery life is between 15 and 20 hours.




CAN THE BATTERIES BE CHARGED ON A 220V AND A 110V?


Yes.

Also all of our Pro-Tech devices can be charged via any USB outlet.




HOW LONG DO THE ELECTRODES PADS LAST?


The Electrode Pads lasts 1-3 months on average for a frequent use.

In order to extend the life of the Electrode Pads we recommend to keep them in a cool area and stick them to the pads plastic cover right after use.

Please note that applying the electrod pads on an oily skin, hairy area and keeping them in warm area will shorten the life of the Electrode Pads.




HOW DO I KNOW THAT IT IS TIME TO REPLACE MY ELECTRODE PADS?


When the electrodes have dry parts and are not adhering completely to the skin, or if you are feeling discomfort at the pad surface then it is time to replace them.




CAN 2 PEOPLE USE THE DEVICE AT THE SAME TIME?


Yes, all of our units have 2 outlets so they can be used by 2 different people.




WHERE DO I PLACE THE ELECTRODES?


FOR EMS:

The electrodes must be placed in the area of the motor point of the muscle. The position of the electrodes is shown in the photos for each specific application in the training section of the user manual. The choice of electrode size (large or small) and the correct positioning of the electrodes on the muscular group are essential factors for the comfort and effectiveness of the stimulation.

FOR PAIN AND INJURIES:

The electrodes must be placed on the injured area both pads in the same area.

The electrodes are shown in the photos for each specific application in the therapy section of the user manual. The choice of electrode size (large or small) and the correct positioning of the electrodes on the muscular group are essential factors for the comfort and effectiveness of the stimulation.




WHICH ENERGY LEVEL MUST BE REACHED IF I WOULD LIKE TO USE PRO-TECH DURING MY TRAINING (STRENGTH, RESISTANCE, ENDURANCE)?


The highest level possible (but it must remain bearable) in order to recruit the most muscle fibers. The most effective way to decide your level is your own judgment: The contractions must be powerful without ever becoming intolerable. The progress of a stimulated muscle will be greater if the PRO-TECH device recruits a high number of its fibers.

There is no need for you to reach the maximum current strength right from the first contraction of the first session of the first cycle. After the warm-up, which must produce very clear muscular twitches, you should raise the stimulation energy progressively, from contraction to contraction, during the first three or four minutes of the work sequence. You should also progress with stimulation energy levels used from session to session, particularly during the first three sessions of a cycle. A well-prepared athlete will already reach very significant stimulation energies during the fourth session.




WHAT POSITION SHOULD I BE IN DURING ELECTROSTIMULATION SESSIONS?


For programs involving powerful muscular contractions (tetanic contractions), the muscle should always be stimulated in an isometric fashion. To do this, place the body part against an immovable object (such as the floor). Example: If you're working the quads, sit in a chair and plant your feet firmly on the ground.

Dynamic work should be done without such resistance. For the other types of programs (Pain relief and Recovery, Cramp prevention, Long-run optimization and Overcompensation), place yourself in a comfortable position.




IS TOLERANCE TO THE LEVEL OF ELECTRICAL INTENSITY THE SAME FOR EVERYBODY?


No. Everyone has his or her own level of sensitivity. Please make sure you have read the manual completely before starting to use the unit and are aware of the progression based on your activity level.




IS THERE ANY RISK FROM BADLY-POSITIONED ELECTRODES


There is no increase in risk if the electrodes are poorly placed. The stimulation of the muscle will not be as effective. Never apply the electrodes to the head and throat, and avoid the area around the heart. It is important to read the user guide completely, as misuse of the product can lead to harm. We recommend to start at the lowest intensity level and only if it feels good and comfortable as where you placed the pads then start increasing the level.




CAN A PRO-TECH DEVICE SIMPLY REPLACE VOLUNTARY TRAINING IN GENERAL?


Pro-Tech muscle stimulation complements your workouts; it's not to replace them. It's essential to continue practicing movements, technique, cardio-vascular development and more to boost overall training performance.




DO YOU SHIP WORLD WIDE ?


YES. We offer worldwide international shipping.




IS THERE A PHYSICAL LOCATION WHERE I CAN TRY THE PRODUCT AND BUY IT?


Yes, we currently have 4 authorized seller locations in South Florida. Please scroll to the bottom of this page for a location list and addresses.




MY DEVICE IS NOT WORKING PROPERLY, WHAT DO I DO?


email us at Info@Pro-TechMassagers.com and explain your issue with your device. we will be happy to help you with resolving your problem and get you back to enjoying our devices.




I HAVE A DAMEGED DEVICE, WHAT DO I DO?


PLEASE SHIP YOUR DEVICE TO: 1856 N NOB HILL DR UNIT 309 PLANTATION, FL 33322 PLEASE SEND YOUR DEVICE ONLY, THERE IS NO NEED TO SEND BOX,WIRES AND PADS. Once we recieve you device we will determin if it malfunction. if it is we will ship you a replacment.




DO PRO-TECH DOES WHOLESALE PRICES?


Yes we do. please email us to: Info@Pro-TechMassagers.com your information, location, and sales backround. You will need to be approve first as a authorize seller. once you are approve, we will provide you with price list.